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51 changes: 33 additions & 18 deletions src/content/docs/account/delete-account.mdx
Original file line number Diff line number Diff line change
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---
title: Delete Account
description: How Shorebird handles account cancellation and deletion
description: How to permanently delete your Shorebird account
sidebar:
order: 3
---

import { Image } from 'astro:assets';
import deleteAccountScreenshot from '~/assets/delete_account_screenshot.png';
## Before you begin

## Canceling your subscription
Account deletion is **permanent and cannot be undone**. Deleting your account
will permanently remove all associated data, including your:

To cancel your subscription, navigate to the
[Account](https://console.shorebird.dev/account) page on the Shorebird console,
select the "Edit" dropdown, and click "Cancel Subscription".
- Personal organization
- Apps
- Releases
- Patches
- Artifacts
- Collaborator associations

<Image
src={deleteAccountScreenshot}
alt="Screenshot of account cancellation options in Shorebird Console"
/>
If you are a member (but not the owner) of any team organizations, your
membership in those organizations will be removed, but the organizations
themselves will not be affected.

This will take you to a Stripe page that will allow you to cancel your
subscription. After cancelling, your access (and updates for your users) will
continue until the end of the current billing period. After this, Shorebird will
no longer send updates to your apps. Your apps will continue to function
normally.
## Handling team organizations

If you are the owner of any team organizations, you must transfer or delete each
one before you can delete your account. This ensures that no team organization
is left without an owner.

To transfer ownership of an organization, visit the organization's settings in
the [Shorebird console](https://console.shorebird.dev) and assign a new owner.
Alternatively, you can delete the organization if it is no longer needed.

You will not be able to proceed with account deletion until all team
organizations you own have been transferred or deleted.

## Deleting your account

To delete your account, email us at contact@shorebird.dev. We'll be happy to
help.
1. Navigate to the [Account](https://console.shorebird.dev/account) page in the
Shorebird console.
2. Select **Delete Account**.
3. If you own any team organizations, you will be prompted to transfer or delete
them first.
4. Complete the verification step to confirm the deletion.

Your account and all associated data will be permanently deleted.
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