🏢 Customer Feedback Management System (CFMS)

A Java Swing-based desktop application that enables IT organizations to collect, manage, and analyze customer feedback using a structured, database-driven system.

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📌 Overview

The Customer Feedback Management System (CFMS) is designed to help IT organizations centralize customer reviews, manage company information, and monitor feedback efficiently through a secure and interactive desktop application.

This project demonstrates the integration of GUI development, database connectivity, and authentication in a real-world software system.

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✨ Features

• 🔐 User and Admin login system
• 🏢 Manage IT organization/company details
• 📝 Submit customer feedback and reviews
• 📋 View, manage, and delete feedback
• 🗄 Persistent data storage using MySQL
• 🖥 Interactive desktop GUI built with Java Swing

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🧰 Technology Stack

• Java (Swing)
• Apache NetBeans IDE
• MySQL
• JDBC
• Ant (build system)

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▶ How to Run the Project

✅ Prerequisites

Make sure the following are installed:

• Java JDK 8 or higher
• Apache NetBeans IDE
• MySQL Server (XAMPP / WAMP / MySQL Workbench)

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🗄 Step 1: Database Setup

1. Start the MySQL server
2. Create a database (example: cfms)
3. Import the SQL files provided in the project root:
   • admin_user.sql
   • it_organizations.sql
   • it_organization_reviews.sql
   • deleted_reviews.sql

These scripts create the required tables and schema for the application.

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🧩 Step 2: Open the Project in NetBeans

1. Open Apache NetBeans IDE
2. Go to File → Open Project
3. Select the CFMS-for-an-IT-Organisation-master folder
4. Click Open Project

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▶ Step 3: Run the Application

1. In the Projects panel, right-click the project
2. Click Run

✅ NetBeans automatically executes the main class
CustomerFeedbackManagementSystem.java and launches the application.

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🧭 Application Flow

1. Login (Admin / User)
2. Home dashboard
3. IT organization management
4. Feedback submission and review
5. Admin moderation and data management

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🎯 Use Cases

• Java Swing & JDBC learning
• Desktop-based feedback systems
• Database-driven application design

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📎 Notes

• Database credentials are configured in the source code.
• The project is intended to be run using Apache NetBeans, which manages build and execution automatically.

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