tti-team.github.io/complaints.html at main · tashaingle/tti-team.github.io · GitHub

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
<!DOCTYPE html>
<html lang="en">
<head>
  <meta charset="UTF-8">
  <title>Complaints Policy | Bee &amp; Bee Property Management</title>
  <meta name="viewport" content="width=device-width, initial-scale=1" />
  <link rel="preconnect" href="https://fonts.googleapis.com">
  <link rel="preconnect" href="https://fonts.gstatic.com" crossorigin>
  <link href="https://fonts.googleapis.com/css2?family=Poppins:wght@400;500;600;700&display=swap" rel="stylesheet">
  <link rel="stylesheet" href="style.css">
  <meta name="description" content="Complaints policy for Bee &amp; Bee Property Management, outlining how to raise an issue and how we handle complaints professionally.">
</head>

<body>

<header>
   <img src="images/logo.png" alt="Bee &amp; Bee Property Management logo" class="brand-logo">
    <h1>Complaints Policy</h1>
    <p>How we handle concerns fairly and professionally</p>
</header>


  <nav>
    <a href="index.html">Home</a>
    <a href="services.html">Our Services</a>
  <a href="about.html">About</a>
    <a href="contact.html">Contact Us</a>
    <a href="quote.html">Get a Quote</a>
    <a href="owner-portal.html">Owner Portal</a>
  </nav>

  <main>

    <section class="fade-in">
      <h2>Our Commitment</h2>
      <p>
        At Bee &amp; Bee Property Management, we aim to provide reliable, friendly and high-quality services to all B&amp;B and short-stay property owners.
        If something goes wrong or you are unhappy with our service, we want to hear from you so we can put things right quickly.
      </p>
    </section>

    <section class="fade-in fade-in-delay-1">
      <h2>How to Make a Complaint</h2>
      <p>You can make a complaint using any of the contact methods below:</p>
      <ul>
        <li><strong>Email:</strong> <a href="mailto:info@beeandbeeproperties.com">info@beeandbeeproperties.com</a></li>
        <li><strong>Phone:</strong> <a href="tel:07850177876">07850 177 876</a></li>
        <li><strong>WhatsApp:</strong> <a href="https://wa.me/447850177876" target="_blank">Chat on WhatsApp</a></li>
      </ul>
      <p>Please include your name, property location, a description of the issue, relevant dates, and how you'd like us to resolve it.</p>
    </section>

    <section class="fade-in fade-in-delay-2">
      <h2>How We Handle Complaints</h2>
      <ul>
        <li><strong>Acknowledgement (within 2 working days):</strong> We confirm we’ve received your complaint.</li>
        <li><strong>Investigation:</strong> One of the partners (Talha, Tasha or Irene) reviews the issue and contacts you if we need more information.</li>
        <li><strong>Response (within 10 working days):</strong> We aim to provide a full response. If more time is needed, we will let you know.</li>
        <li><strong>Resolution:</strong> We work with you to agree a fair solution and take steps to prevent similar issues in future.</li>
      </ul>
    </section>

    <section class="fade-in fade-in-delay-3">
      <h2>If You're Still Not Satisfied</h2>
      <p>
        If you feel your complaint has not been resolved, you may ask for it to be reviewed by another partner.
        As a small partnership, we are not part of an ombudsman scheme, but we always aim to resolve issues directly and professionally.
      </p>
    </section>

    <section class="fade-in fade-in-delay-3">
      <h2>Continuous Improvement</h2>
      <p>
        We value all feedback — positive or negative — as it helps us improve our services and the experience we provide
        to B&amp;B owners and their guests.
      </p>
    </section>

  </main>

  <footer class="site-footer centered-footer">
    <div class="footer-container-center">

      <h3 class="footer-logo">Bee &amp; Bee Property Management</h3>
      <p class="footer-tagline">Cleaning • Bookings • Maintenance for B&amp;Bs</p>

      <ul class="footer-links-center">
        <li><a href="index.html">Home</a></li>
        <li><a href="services.html">Our Services</a></li>
        <li><a href="about.html">About</a></li>
        <li><a href="contact.html">Contact Us</a></li>
        <li><a href="quote.html">Get a Quote</a></li>
        <a href="owner-portal.html">Owner Portal</a>
        <li><a href="privacy.html">Privacy Policy</a></li>
        <li><a href="terms.html">Terms of Use</a></li>
        <li><a href="legal.html">Legal Information</a></li>
        <li><a href="accessibility.html">Accessibility</a></li>
        <li><a href="complaints.html">Complaints Policy</a></li>
      </ul>

      <ul class="footer-contact-center">
        <li><a href="tel:07850177876">📞 07850 177 876</a></li>
        <li><a href="mailto:info@beeandbeeproperties.com">✉️ info@beeandbeeproperties.com</a></li>
        <li><a href="https://wa.me/447850177876" target="_blank">💬 WhatsApp</a></li>
      </ul>

      <p class="footer-copy">
        &copy; <span id="year"></span> Bee &amp; Bee Property Management. All rights reserved.
      </p>

    </div>
  </footer>

  <script>
    document.getElementById("year").textContent = new Date().getFullYear();
  </script>

</body>
</html>