Given the role of the connected user, if the user has the role "user" to be able to grey out the sequence acknowledgement button, and why not, on click, display a popup saying “your profile does not allow acknowledgement of an alert” (see screenshot as an idea).
As of today, the behavior is not relevant as long as a user given a "user" role (and not agent) can use the button but clocks on the button lead to nothing happening (meaning the alert disapear for a few time but will be reloaded as long as the user cannot patch alert label)
Given the role of the connected user, if the user has the role "user" to be able to grey out the sequence acknowledgement button, and why not, on click, display a popup saying “your profile does not allow acknowledgement of an alert” (see screenshot as an idea).
As of today, the behavior is not relevant as long as a user given a "user" role (and not agent) can use the button but clocks on the button lead to nothing happening (meaning the alert disapear for a few time but will be reloaded as long as the user cannot patch alert label)