diff --git a/.github/ISSUE_TEMPLATE/bug_report.md b/.github/ISSUE_TEMPLATE/bug_report.md
index 8a2a2fdf2..cdde7bb5b 100644
--- a/.github/ISSUE_TEMPLATE/bug_report.md
+++ b/.github/ISSUE_TEMPLATE/bug_report.md
@@ -8,7 +8,7 @@ assignees: ''
 
 # Bug Description
 
-## **Output of `OLS` version**
+## **Lightspeed Stack version**
 
 ## **Describe the bug**
 
diff --git a/SUPPORT.md b/SUPPORT.md
new file mode 100644
index 000000000..d9d1c7e31
--- /dev/null
+++ b/SUPPORT.md
@@ -0,0 +1,6 @@
+# Reporting bugs
+
+* **External contributors**: Open a [GitHub Issue](https://github.com/lightspeed-core/lightspeed-stack/issues/new?template=bug_report.md) using the bug report template. For urgent issues, tag <!-- FIXME: is it fine @ptisnovs to tag you like this? --> in the issue.
+* **Red Hat contributors**: File a bug in [Jira](https://issues.redhat.com) under the Lightspeed Core (LCORE) project. For urgent issues, ping `@ls-core-team` on Slack in the `#forum-lightspeed` channel.
+
+In both cases, include: steps to reproduce, expected vs. actual behavior, and the Lightspeed Stack version.