touch on notification not opening the app

[inamabbas]

When touch on notification on status bar it doesn't open the app. I get the following log.. It doesn't show any error/problem either.

W/ContextImpl( 803): Calling a method in the system process without a qualified user: android.app.ContextImpl.sendBroadcast:1523 com.android.server.StatusBarManagerService.sendNotification:981 com.android.server.StatusBarManagerService.removeNotification:706 com.android.server.NotificationManagerService.cancelNotificationLocked:2455 com.android.server.NotificationManagerService.access$5100:160
D/LightsService( 803): [SvcLED] setSvcLedLightLocked :: Current SvcLED(id=4) maintains its priority right
D/STATUSBAR-IconMerger( 1025): checkOverflow(1152), More:false, Req:false Child:3
D/NotificationService( 803): cancelNotificationLocked
D/NotificationService( 803): hasClearableItems
D/NotificationService( 803): has clearable items no
D/NotificationService( 803): cancelNotificationLocked: cancel alarm
D/NotificationService( 803): cancelNotificationLocked: cancel alarm
D/STATUSBAR-StatusBarManagerService( 803): sendNotification(3) - 1
D/LightsService( 803): [api] [SvcLED] turnOff:: id = 4 (uid: 1000 pid: 803)
D/LightsService( 803): [SvcLED] setSvcLedStateLocked:: SvcLEDState : 0x0 -> 0x0 | SvcLED(id=4) set Off
D/LightsService( 803): [SvcLED] Lux failed to be updated in 700ms. -> handleForcedSvcLEDTasK
D/LightsService( 803): [SvcLED] setSvcLedLightLocked :: Current SvcLED(id=4) maintains its priority right
E/SmartFaceService - 3rd party pause( 803): onReceive, ACTION_STATUS_BAR_COLLAPSED: false
D/SSRMv2:TSP:AirViewOnOff( 803): DeviceInfo:: 00001010000
D/SSRMv2:TSP:AirViewOnOff( 803): SettingsAirViewInfo:: 000000000
I/Process ( 6678): Sending signal. PID: 6678 SIG: 9
I/ActivityManager( 803): Process com.sec.yosemite.tab (pid 6678) (adj 0) has died.
D/STATUSBAR-PhoneStatusBar( 1025): makeExpandedInvisible
D/STATUSBAR-PhoneStatusBar( 1025): Mini Controller text scroll : OFF
D/STATUSBAR-QuickSettingPanel( 1025): setSingleLine:true
D/STATUSBAR-QuickSettingPanel( 1025): updateButtonInfo mButtonWidth : 228 mColumnNumber:7 orien: 1
I/SpenGestureManager( 803): setFocusWindow21045
D/STATUSBAR-StatusBarManagerService( 803): manageDisableList what=0x0 pkg=WindowManager.LayoutParams
D/PointerIcon( 803): setMouseIconStyle1 pointerType: 1001iconType:101 flag:0
D/PointerIcon( 803): setMouseCustomIcon IconType is same.101
D/PointerIcon( 803): setHoveringSpenIconStyle1 pointerType: 10001iconType:1 flag:0
D/PointerIcon( 803): setHoveringSpenCustomIcon IconType is same.1
D/AbsListView( 1219): unregisterIRListener() is called
D/AbsListView( 1219): unregisterIRListener() is called
D/AbsListView( 1219): unregisterIRListener() is called
D/AbsListView( 1219): unregisterIRListener() is called
D/AbsListView( 1219): unregisterIRListener() is called
D/AbsListView( 1219): unregisterIRListener() is called
D/AbsListView( 1219): unregisterIRListener() is called
D/AbsListView( 1219): unregisterIRListener() is called
D/AbsListView( 1219): unregisterIRListener() is called
D/AbsListView( 1219): unregisterIRListener() is called
D/AbsListView( 1219): unregisterIRListener() is called

[LeshM]

You should try http://OneSignal.com

[inamabbas]

The thing is we are already using a lot of tool and we don't want to add another one in the app. The notifications are working fine other than this app opening problem. But thanks for the suggestion.

[LeshM]

Are you testing it on a Samsung device?
Because I see "SmartFaceService" in your log, I encountered an issue where the "smart" service didn't have permissions and caused my action to fail.

Either way, you should check what activity your intent is trying to activate and match that with the activity/ies listed in your AndroidManifest.xml.

Good luck!