| copyright |
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| lastupdated | 2025-10-06 | ||
| subcollection | virtualization |
{{site.data.keyword.attribute-definition-list}}
{: #faqs-general}
{: #why-isn-t-my-server-listed-in-the-virtual-servers-list-in-the-customer-portal}
If you have XenServer, Hyper-V or Virtuozzo on your server, but it is not listed in the {{site.data.keyword.virtualmachinesshort}} 
{: external} list, within the Hardware {: new_window} section of the Portal {: external}, then you need to open a standard support ticket {: external} with the Support Department so it can be added to your list.
This request is filled during normal United States CST business hours. {: tip}
If clients are a service provider, can they use their own VSPP licensing for hosts that they rent in IBM Cloud?
{: #if-clients-are-a-service-provider-can-they-use-their-own-vspp-licensing-for-hosts-that-they-rent-in-ibm-cloud}
No. You can either use {{site.data.keyword.cloud}} VSPP or BYOL for socket-based licensing. You cannot use your own VSPP agreement.
{: #can-i-use-the-secondary-ip-block-that-came-with-the-server-for-virtual-machines}
No. The secondary IP that is provided with your server is routed to work on the physical server and not on a virtual machine. You need to have Portable IP blocks to connect your virtual machine to the network.