Error: 615 - Errore tecnico

[sc24289]

I have customised the php5-gestpay-starter package with my credentials, I can connect to the test environment but I receive Error: 615. Not sure why.

I activated trace as suggested: here's the request I am sending

<?xml version="1.0" encoding="UTF-8"?>
<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ns1="https://ecomm.sella.it/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"><SOAP-ENV:Body><ns1:Encrypt><ns1:shopLogin>GESPAYXXXXX</ns1:shopLogin><ns1:uicCode>242</ns1:uicCode><ns1:amount>10.05</ns1:amount><ns1:shopTransactionId>MY-SHOP-001</ns1:shopTransactionId><ns1:transDetails xsi:nil="true"/></ns1:Encrypt></SOAP-ENV:Body></SOAP-ENV:Envelope>

I have been doing an attempt using the apikey as well. Same result.

<?xml version="1.0" encoding="UTF-8"?>
<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ns1="https://ecomm.sella.it/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"><SOAP-ENV:Body><ns1:Encrypt><ns1:shopLogin>GESPAYXXXXX</ns1:shopLogin><ns1:uicCode>242</ns1:uicCode><ns1:amount>10.05</ns1:amount><ns1:shopTransactionId>MY-SHOP-001</ns1:shopTransactionId><ns1:apikey>XXX *** S A N I T I Z E D *** XXX</ns1:apikey><ns1:transDetails xsi:nil="true"/></ns1:Encrypt></SOAP-ENV:Body></SOAP-ENV:Envelope>

Any suggestion? Thanks.