App immediately crashes on "Start Recoeding". ver 2.1.2

[bobarakatx]

The app was just installed. I didn't change any settings. Made sure Video & Microphone permissions were turned on for the app.
Booth audio & microphone recordings are turned off. Default settings. Windows 11 build 22000.438

[MarcAnt01]

Hello, thanks for your report, could you tell me your device name?

[heysagnik]

Its happening on every Windows 11 Devices

[MarcAnt01]

Its happening on every Windows 11 Devices

This isn't true, doesn't crash on any of my devices and I know a lot of people that are using it properly. If I'm asking for the device name, it's in order to gather information from Appcenter crash logs

[heysagnik]

then don't know , mine is custom pc running windows 11 build 22593

[heysagnik]

tell me how do I collect the logs , so that I can share with you

[MarcAnt01]

In this case, it’s often reported as the motherboard name. No need to send the logs, since the application already collects them. Would be also helpful to understand if if it happens to you with internal/external audio off

[AstroX809]

This same issue is occurring for me on 2.1.3
I have a Dell Inspiron 3593 with Windows 11 Build 22621

[PatrickDotStar]

Same issue for me. The recording only works when 1280x720 or 1920x1080 resolution is selected. Any higher resolution incl. the "Source size" option crashes the app after pressing on start recording.
Using version 2.1.3 from the app store. Monitor is an LG ultrawide with native 3440x1440 resolution. Windows 11 21H2

[MarcAnt01]

Same issue for me. The recording only works when 1280x720 or 1920x1080 resolution is selected. Any higher resolution incl. the "Source size" option crashes the app after pressing on start recording. Using version 2.1.3 from the app store. Monitor is an LG ultrawide with native 3440x1440 resolution. Windows 11 21H2

Thanks for letting me know, unfortunately I don't have a monitor with so-high resolution to test this, could you tell me your laptop or motherboard (if it's a tower pc) to debug the issue?

[PatrickDotStar]

Sure. Asus Rog Strix Z690-A D4, i9-12900K, Desktop (custom build)

[MarcAnt01]

@PatrickDotStar is there any way to reach out to you? There's a test build that should fix it

[PatrickDotStar]

@MarcAnt01 Can you not provide it here on GitHub somehow?

[MarcAnt01]

@PatrickDotStar test builds are provided through the Microsoft Store only to a limited number of testers, anyway I need your e-mail connected to the Microsoft Store. I doubt you want to leak it here, that's why I am asking you a way to contatct you...

[PatrickDotStar]

@MarcAnt01 Ah OK I understand. I followed you on Twitter (same profile pic) so you can contact me there :)