Error for creating ticket

[visakh-kk]

Hi,

I'm trying to create ticket, but getting the following error

Error returned from Client Central:

{
"errors": {
"ticket": {
"customer_user": [
"Owner must have the same account as the ticket"
]
}
}
}

============================

the code used is below.

ticket = cc.create_ticket(subject="Test ticket - python" ,
description="this is an test ticket created by python for automation",
project_id=281,
priority=113,
workspace_id=653,
custom_fields_attributes=[{
"id": 24029,
"values": 1
}])

===========================
can you please let me know how to fix it?

[Quantum-Sicarius]

Hi @visakh-kk
I think for this case we should update the python interface.

The default account_vp is set to 1.

To find the account_vp that is used you can check on the browser using the debug tools in the network tab. Create a ticket and see what values are used.

I think this should work (given you find your account_id):

ticket = cc.create_ticket(subject="Test ticket - python" ,
  description="this is a test ticket created by python for automation",
  account_vp=<your_account_id>
  project_id=281,
  priority=113,
  workspace_id=653,
  custom_fields_attributes=[{
  "id": 24029,
  "values": 1
}])

[visakh-kk]

Thank you so much, it worked by adding account_vp.

[visakh-kk]

Hi @Quantum-Sicarius
It worked by adding account_vp, but I can only use owner as my id. I'm trying to open ticket under a customer account, so account_vp will change. When I adding account_vp according with customer account, it is showing the same error as before.
Is this related with token used in the code ?

[Quantum-Sicarius]

Hi @visakh-kk
I believe currently if you want to log a ticket under a customer account you need to have a user (which is tied to the token) in that account. At least I think that is the easiest method. I will ask the Client Central team if it is possible to invite your current user to a different account and use the same token or give the user access to another account.

Kind regards,
Thomas.

[visakh-kk]

Hi @Quantum-Sicarius
Yes, Im using one token of my user account and I'm trying to log a ticket under different customer accounts. By providing the account_vp of each account it is showing the same error. Im only able to log ticket from me as owner.

[visakh-kk]

Hi @Quantum-Sicarius

I would like to know if there is any option to add the email watcher. From the examples, I found only to add a watcher by user id. But couldn't found field for email watcher and to specify the email.

[Quantum-Sicarius]

Hi @visakh-kk
Currently don't have a field for email watchers. I will add it to the library.

[visakh-kk]

Hi @Quantum-Sicarius

Could you please let me know if you added email watchers to the library?

I will ask the Client Central team if it is possible to invite your current user to a different account and use the same token or give the user access to another account.

also, is this possible to associate my user with another client account? I can see that a client account is unable to create an API token.